At MIRAI and CHIMEI we are not only committed to providing high technology products at exceptional prices, we also want to ensure that our customers remain happy with their purchase.

Occasional defects can occur and to make sure you receive the best experience, we operate a clear warranty policy to minimise downtime and offer a comprehensive service and support package:

 

Option 1: If you need our help, please contact your nearest service centre using the telephone numbers below.

Option 2: If you have a defective product, then first click on this link, choose your country and then click on the link corresponding to manufacturer name Mirai.

(Please note that this webpage is not open for MIRAI TV product RMA in UK/IRELAND)

If you cannot find the brand Mirai / Chimei here, you need to go back to option 1 and call for service.

Please fill-in the form now, mandatory fields will be displayed in blue colour.

After sending the entered information by clicking on the "send" button, you will be asked to repeat your email-address, to avoid possible typing errors. After having done this, the order processing will be acknowledged.
At the same time, a reference number (RMA number) will be advised, which will help you and us to relate to the corresponding repair order. Please note down this number, you will need it for any inquiry concerning your warranty request.

Please fax us your proof of purchase, including your RMA number to the following fax number:

 

An acknowledgment about order processing will also be sent to the email-address indicated by you. After verification of the entered data, you will receive more information about the warranty repair processing within one workday by email or fax.

 

CHIMEI and MIRAI Monitors		MIRAI TVs
Country	Hotline Number	Country	Hotline Number
Austria	0820 444505	Austria	0820 444505
Belgium	0706 63665	Belgium	0706 63665
Denmark	00800 3444 8378	Denmark	00800 3444 8378
Finland	00800 3444 8378	Finland	00800 3444 8378
France	00821 230 016	France	00821 230 016
Germany	0180 5010553	Germany	0180 5010553
Greece	00800 4912 9120	Greece	00800 49129120
Ireland	+44 (0)870 2485492	Ireland	+(353)1800 885 400
			+44 871 855 2428
Italy	848 694 692	Italy	848-694 692
Luxembourg	00800 3444 8378	Luxembourg	00800 3444 8378
Netherlands	0900 0400779	Netherlands	0900 0400779
Norway	00800 3444 8378	Norway	00800 3444 8378
Poland	00800 4911 417	Poland	00800 4911 417
Portugal	00800 3444 8378	Portugal	00800 3444 8378
		Romania	+48 (0)713 232 610
		Slovenia	+48 (0)713 232 610
Spain	902 888413	Spain	902 888413
Sweden	00800 3444 8378	Sweden	00800 3444 8378
Switzerland	0848 123011	Switzerland	0848 123011
UK	0870 2485492	UK	0871 8552427

 

 

If you're country is not listed, please contact: +49 180 5010553.

 

If you have questions regarding your repair, then please email us at rma@digitest.de

 

For online support, click on the FAQ or Glossary of Terms button below.

 

                        

If you want to register your product, please click here

At MIRAI and CHIMEI we care about nature and the environment. We believe it’s important that when our products reach the end of their life, they are recycled in an efficient and professional way. Here is a list of approved recycling companies that we work with to ensure no harm comes to the environment through the disposal of our products.

Each pixel on an LCD is addressed by 3 transistors (Red, Blue, Green) and on an LCD panel with a native resolution of 1024 x 768, that means there are over 2.3 million transistors.  Sometimes, pixels (all three transistors) or sub pixels (one or two of the transistors per pixel) can fail and this is an accepted phenomenon of LCD technology.  To protect the customer, a standard for how many pixel or sub pixel defects can be deemed acceptable was created by ISO (ISO 13406-2) and we operate within these guidelines. Please refer to our pixel policy for further details.

 

Image Retention Statement

Image retention is a nature of LCD panels. We can’t totally avoid this problem.Be advised to not use the same pattern for a long time on LCD screen to avoid this problem. Please refer to the panel manufactures statement for further details. for further details.